The Ministry of Human Resources and Emiratisation (MoHRE) has introduced priority services to enhance customer satisfaction and streamline request processing.
These services categorize customers into diamond, gold, and silver tiers, with the diamond tier being the first to be implemented, followed by gold and silver by January 2024.
Priority services offer accelerated request processing, dedicated account managers, specialized training programs, and proactive communication for feedback. The classification is based on the MoHRE’s Establishment Classification System, with specific criteria for each tier.
This initiative aims to provide the best services, create an ideal business environment, and ensure compliance with contractual regulations.
It also seeks to drive efficiency and maintain high customer satisfaction levels in government services.
