Dubai Municipality has launched a new mobile service called the ‘Happiness Vehicle’ that will help senior citizens and people of determination in the emirate complete transactions easily. This initiative aims to provide assistance to the community by allowing them to get help for municipal services at their doorstep.
The first phase of the initiative will facilitate services including submission of requests for a copy of approved engineering drawings, copy of the completion certificate, issuance of ‘To Whom It May Concern’ certificates, issuance or renewal of the land map, pest control services, requests for agricultural pest control, and bulky waste transportation.
Customers can book the vehicle by contacting the Municipality Call Centre at 800900. After booking the service, an employee from the municipality will visit their residence to offer the service and hand over the required documents. The date and location of the visit will be verified prior to the visit to ensure a smooth transaction.
Wesam Lootah, CEO of Corporate Support Services Sector at Dubai Municipality, said, “The Happiness Vehicle initiative embodies the municipality’s commitment to social responsibility towards customers, especially those from the categories of senior citizens aged 60 years and above, and people of determination. This initiative also reflects its keenness to provide them with the best services…in addition to activating smart applications that will allow them to apply for municipal services more efficiently and quickly.”
The municipality had conducted several pilot visits with the vehicle and received feedback and suggestions to improve the experience. This initiative is expected to improve access to municipal services for senior citizens and people of determination in Dubai.