Emirates has announced that it will be introducing 25 mobile Check-in Ports at Dubai International Airport (DXB) Terminal 3, as part of its commitment to continuously innovate at every customer touchpoint and improve the journey experience.
These portable units will be deployed throughout the check-in halls at the terminal.
Agents at the Check-in Ports, which were developed in the UAE, will help check-in customers, weigh the bags, tag them, and will also provide boarding passes. Once tagged, porters will place luggage on a dedicated belt destined for each passengers’ aircraft. Each Check-in Port has a scale attached to it for weighing luggage and Emirates’ agents will be also on hand at each station to provide assistance and answer any queries passengers may have.
Passengers with two or less bags checking in at Economy, Business and First Class will be encouraged to use the service, which will help cut down on queues and reduce waiting times during peak hours.
Adel Al Redha, Emirates’ Chief Operating Officer, said, “The use of advanced technologies and robots will continue to be introduced in our operational and customer touchpoints. We are committed to continually uplift our services and provide our customers a seamless experience and better journeys. Our latest Check-in Portals are a step in this direction and we are also working on other initiatives that rely on technology and artificial intelligence, to be introduced in the near future at different areas.”