His Highness Sheikh Mohammed bin Rashid Al Maktoum, Ruler of Dubai, has said that Dubai will continue to work to raise its position as a global role model for excellence by implementing world-leading standards and ensuring the highest service quality in sectors across its economy.
This came as His Highness Sheikh Mohammed bin Rashid toured Dubai International Airport (DXB), where he directed Dubai Airports teams to continue their efforts to further enhance global competitiveness by constantly exploring new ways to improve service benchmarks and the passenger experience.
The remarkable growth achieved by Dubai’s travel and tourism sector, one of the important pillars of the local economy, is an example of the emirate’s relentless efforts to ensure outstanding quality levels in diverse sectors, Mohammed bin Rashid said, noting that this commitment was driven by Dubai’s ethos of excellence.
Sheikh Mohammed bin Rashid was briefed on Dubai Airports’ processes for ensuring the highest service levels and its operational procedures that have set new benchmarks in the global industry. He was also briefed on the deployment of smart technologies to streamline passenger movement and create the smoothest possible experience for travellers at the airport.
Dubai International Airport recorded traffic of more than 13.6 million passengers in the first quarter of this year, its busiest since 2020. With global air connectivity rising, annual traffic in Dubai International Airport is projected to reach 58.3 million in 2022, exceeding initial forecasts by a significant margin. Dubai International Airport recently completed the rehabilitation of its northern runway.
Dubai International Airport maintained its position as the world’s busiest international airport in 2021 with 29.1 million passengers. In recent years, the Airport has implemented innovative technologies to fast-track immigration services with advanced artificial intelligence and biometric systems.